Refund Policy

At IZS Techocrats (JUSTFORPAY ), we follow transparent and fair refund practices in accordance with applicable laws, RBI guidelines, and banking partner policies.

Refund Policy

At JustForPay, your satisfaction is our priority. We ensure transparent, reliable, and fair refund procedures.

1. When Are Refunds Eligible?

💳 Failed Transactions: Full refund if payment was made but service failed to process.
🔁 Duplicate Payments: Refund for accidental multiple payments.
⚠️ Undelivered Service: Refunds provided after verification if service was not delivered.

2. Cases Not Eligible for Refund

✅ Services completed successfully.
❌ Incorrect information entered by the customer.
🔄 Change of mind or dissatisfaction without service faults.
⏳ Delays caused by external service providers beyond our control.

3. How to Request a Refund

📧 Contact us within 3 days of the transaction at support@justforpay.in.
📌 Include your Transaction ID, registered mobile number, and issue details.
🕒 Allow up to 7 business days for processing and resolution.

4. Refund Processing

Refunds are processed via the original payment method. Processing times vary, usually taking 5–10 business days.

5. Contact Us

Email: support@justforpay.in
Phone: 8076094950

JustForPay reserves the right to modify this policy at any time. Please review periodically for updates.

Introduction & Purpose

JustForPay (“JustForPay”, “Company”, “we”, “us”, “our”) is a technology-enabled digital financial services platform that facilitates payments and allied services in partnership with RBI-regulated banks, NPCI-authorized networks, and licensed service providers. JustForPay is not a bank or financial institution and does not hold customer funds beyond what is required for facilitating transactions as permitted by Applicable Law.

This Refund Policy (“Policy”) provides transparency regarding refunds, reversals, chargebacks, failed transactions, disputed transactions, and service cancellations on the JustForPay Platform.

This Policy forms an integral part of JustForPay’s Terms & Conditions. By accessing or using the Platform or Services, you agree to be bound by this Refund Policy.

Applicability & Scope

This Policy applies to all users of the JustForPay Platform, including:

Individual users
Merchants and retailers
Digi Kendras and agents
API and white-label partners
Customers transacting via JustForPay-enabled channels

This Policy covers refunds related to:

Digital payments
AEPS transactions
Bill payments and recharges
API-based transactions
PoS and mATM transactions
Subscription fees (if applicable)
Service charges and commissions

Definitions

Refund: Reversal of funds to the original source of payment.
Reversal: Automatic credit initiated due to transaction failure or timeout.
Chargeback: Reversal initiated by a bank, card network, or payment institution.
Failed Transaction: A transaction that is not completed successfully.
Pending Transaction: A transaction awaiting confirmation from a bank or network.
Successful Transaction: A transaction completed and acknowledged by the service provider.